11tk's Privacy Policy

11tk is an online gaming and betting platform operated for users in Bangladesh. This privacy policy explains how 11tk handles the personal data of its users. "Personal data" here means any information that can directly or indirectly identify a person.

This policy applies to the 11tkbet.cam website, mobile applications (Android and iOS), and all our digital services. Reading it together with our Terms and Conditions will give you a clearer picture of the overall legal framework governing use of the site.

For any questions or to request a correction to your information, you can contact the 11tk support team at any time via 24-hour live chat or email.

1.1 Account Holder Age Requirement

All services at 11tk are for persons aged 21 and above only. Through verification of information provided at registration, we ensure that minors cannot access the platform in any way.

1.2 Third-Party Sites

11tk's services sometimes involve connections to third-party game providers (such as Pragmatic Play, JILI, Evolution) or payment processors (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, for which 11tk is not responsible.

11tk collects user information at various stages. The purpose of data collection is always limited to providing services, securing accounts, and complying with applicable regulations.

2.1 Registration and Identity Verification

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport details (when identity verification is required)
• Residential address

2.2 Financial Information

• Deposit and withdrawal transaction details
• Identifier details of the payment method used (bKash, Nagad, Rocket, or Upay account number)
• Transaction history and amounts

2.3 Technical Information

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Cookie and session data
• Visit time on site, pages viewed, and click patterns

2.4 Gaming Activity

• Bet and game history
• Bonus claim and usage records
• Login times and session duration

11tk uses collected information only for specific and legitimate purposes. Those purposes are set out in detail below:

3.1 Service Operation and Improvement

Account creation, management, and verification; deposit and withdrawal processing; personalisation of the gaming experience; identifying and resolving technical issues on the platform.

3.2 Security and Fraud Prevention

11tk analyses user data to detect multiple accounts or unauthorised access attempts, and to comply with applicable regulations for anti-money laundering.

3.3 Customer Support

When you contact us via live chat or email, relevant account information is used to provide a fast and effective resolution.

3.4 Promotional Communications

With the user's consent, 11tk may send information about new bonus offers, competitions, or updates. Users can withdraw this consent at any time from account settings.

3.5 Responsible Gaming

11tk analyses gaming activity patterns to look after the wellbeing of its users. In line with our Responsible Gaming guidelines, if a user's activity appears concerning, the support team may reach out.

11tk uses cookies and similar tracking technologies to improve site performance and make the user experience easier.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, store security tokens, and remember language preferences.
• Analytics cookies: Collect statistics to understand which sections of the site users spend the most time on.
• Functionality cookies: Store user preferences such as display settings or betting interface customisation.

4.2 Cookie Control

Most browsers allow you to block or delete cookies. However, disabling essential cookies may cause some parts of the site to not function properly. Answers to common questions about cookies can be found in our FAQ section.

11tk never sells user personal data or transfers it to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

5.1 Service Providers

11tk shares data with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, fraud detection, and customer support. These providers are obliged to use the data only for the specified purpose.

5.2 Game Developers

Some game providers (such as Pragmatic Play, JILI, Evolution, PG Soft) may receive the minimum data necessary to operate their games. No personally identifying information is shared in these cases — only technical data related to the gaming session.

5.3 Legal Obligations

11tk may be required to disclose information in response to a court order, legal process, or a lawful request from a government authority. In such cases, only the information legally required will be disclosed.

5.4 Business Transfers

In the event of a future business restructuring or change of ownership, user data may be transferred to the new entity. However, the terms of this policy will continue to apply and users will be notified in advance.

11tk has put in place several technical and organisational steps to keep user data secure.

6.1 Encryption and SSL

All data transmitted on the site is encrypted via SSL technology. Payment information is always protected with industry-standard encryption protocols.

6.2 Access Controls

Internal staff at 11tk can only access data necessary for carrying out their duties. All staff data access activity is logged and audited regularly.

6.3 Password Security

Account passwords are stored in hashed form — they are never stored as plain text under any circumstances. Additional protection is provided through OTP verification.

6.4 Security Testing

11tk tests the platform's security at regular intervals to identify and fix vulnerabilities. Database backups are stored in secure locations.

11tk retains user data only for as long as is needed to provide services or meet legal obligations.

7.1 Active Accounts

All data is retained while an account is active. Upon a request to close an account, data will be deleted after the applicable legal retention period has passed.

7.2 Financial Records

Transaction data may be retained for an extended period for legal and financial audit purposes. This period is generally a minimum of five years from the date of the transaction.

7.3 Inactive Accounts

For accounts that have had no activity for a long period, 11tk will attempt to notify the user before deleting their data after the set period.

Every person with an account at 11tk has certain fundamental rights regarding their own data. To exercise these rights, users can contact our support team at any time.

8.1 Right to Access

Upon request, 11tk will provide any user with a summary of the data held about them.

8.2 Right to Correction

If there is any inaccuracy in personal data, a correction request can be made. After identity verification, the relevant data will be updated.

8.3 Right to Deletion

Upon a request to close an account and after the legal retention period has passed, the user's data will be deleted. However, some data may need to be retained for a set period due to ongoing legal obligations.

8.4 Right to Opt Out of Promotional Communications

Promotional messages can be stopped at any time via account settings or through the support team. However, it is not possible to stop essential service-related messages.

8.5 Right to Lodge a Complaint

If you have any complaint regarding data protection, please first raise it with the 11tk support team. If the issue is not resolved, you have the right to lodge a complaint with the relevant authority.

11tk reserves the right to update this privacy policy from time to time. Amendments may be made due to service improvements, legal changes, or the adoption of new technology.

9.1 Notice of Changes

For significant changes, 11tk will notify users in advance via their registered email or a site notification. Continuing to use the site after a revised policy takes effect constitutes acceptance of the new policy.

9.2 Previous Versions

The current version of this policy will always be available on this page. The "Last Updated" date at the top of the document indicates which version applies.

If you have any questions, suggestions, or complaints about this privacy policy, please contact the 11tk support team. We are able to assist in both Bengali and English.

10.1 Support Channels

• Live Chat: 24/7 chat support is available from any page on the site.
• Email: [email protected]

To learn more about us and see the company profile, visit our About Us page.

10.2 Response Time

11tk aims to respond to privacy-related requests within a reasonable time. Instant support is available via live chat; complex requests sent by email may take a little longer.