For players 21 and above

Responsible Gaming —
Enjoy yourself, protect yourself

11tk believes gaming is truly enjoyable only when it is controlled and played with awareness. Your safety is our highest priority.

For players aged 21 and above only

Why we care about responsibility

Online betting and casino games are a form of entertainment for many people. But for some, they can become a problem over time. 11tk believes that with the right information and tools, anyone can keep themselves protected.

That is why we have built several controls into every account — such as setting deposit limits, the option to temporarily exclude yourself, and the ability to take a break when needed. Our Terms and Conditions explain these tools in detail.

Gaming should always be for entertainment — not as a sole means of making money. If you ever feel that your playing habits are changing or that you are losing control, use the tools on this page or contact us.

All betting and casino activity at 11tk is strictly for those aged 21 and above. No account becomes fully active without age verification. Minors have no way to open or use an account — we make no compromises on this.

Protecting your privacy is part of our responsibility. How you play and when you take a break — this information is fully secure. Read our Privacy Policy for full details.

Principles of healthy gaming

Gaming is for entertainment only
Never bet beyond your budget
Do not try to recover lost money
Stick to your set time limits
Take a break when needed
Do not play when under stress
Follow the 21+ age rule

Tools to protect yourself

Log in to 11tk and access these tools at any time from your account settings. Use our 24/7 live chat support if you need help.

Deposit Limits

Set the maximum amount you can deposit daily, weekly or monthly. Lowering the limit takes effect immediately; increasing it takes a few days to apply.

Session Time Limits

Set a limit on how long you play in one session. Once the set time is up, your account will automatically end the session.

Temporary Break

You can take a break from your account for anywhere between 24 hours and up to 6 weeks. Deposits and betting are not possible during the break.

Self-Exclusion

If you want to exclude yourself completely for the long term, choose self-exclusion. No promotional messages will be sent during this period.

View Gaming History

All your bets, wins and losses are available in your account dashboard. Review your own patterns at any time.

Direct Support

For any concern, contact our team via 24/7 live chat or email — help is available in both Bengali and English.

Warning Signs — when to be careful

If these signs appear, your gaming habits may be taking a harmful turn. If you notice any of these in yourself or someone close to you, seek help right away.

Spending beyond your budget

Money meant for essential expenses — such as rent, groceries or your child's school fees — is being used for betting. This is the clearest warning sign.

Trying to recover losses

Repeatedly placing large bets to win back lost money. This "chasing losses" cycle quickly leads to a harmful situation.

Impact on sleep and daily life

Staying up late to play, losing focus at work, or spending less time with family — these are signs that gambling is going out of control.

Hiding it from family and friends

Keeping your gambling secret, or hiding how much time and money you are spending, is a common sign of psychological dependence.

Feeling unsettled when not playing

Feeling irritable, anxious or mentally restless when unable to play — this feeling is an important sign of dependence.

Borrowing money to gamble

Borrowing money from friends, family or any other source to place bets is a serious stage of problematic addiction.

Where to get help

You do not have to face this alone. Family, professional counsellors and our support team are all here for you.

11tk Live Chat

Contact our team via 24/7 live chat. Tell us about your concern — we will help you activate the right tools. Support is available in both Bengali and English.

Email Support

If you are not comfortable speaking directly, write to us in detail by email. Our support team will respond to your message and help you take the necessary steps.

Family and Trusted Friends

Talk openly with the people close to you. Their empathy and support play the biggest role in changing habits over the long term.

Professional Counsellors

Consult a mental health specialist or counsellor. Professional support for addiction-related issues is highly effective and completely confidential.

Protecting Minors

Only those aged 21 and above may open and use an account at 11tk.
If there are children or teenagers in your home, make sure they cannot access your account or device.
Keep your password and login details secure at all times — do not share them with anyone.
If you have any suspicion, inform our support team — we will verify the account and take the necessary action.

11tk's Commitment

We are not just a platform — we stand for responsible entertainment. The wellbeing and financial safety of every member matters to us. Our support team is ready to assist you seven days a week, twenty-four hours a day.

For players 21 and above — play responsibly

Responsible Gaming FAQ

Find answers to common questions about responsible gaming here. For more detailed information, visit our FAQ page.

Your account can be reactivated after the self-exclusion period ends — but not immediately. You will need to contact our support team and complete a verification process. This delay is intentional, so that decisions are not made in a moment of impulse.

Yes, but a request to increase the limit takes a few days to take effect. This waiting period is intentional, so that members do not raise their limit on impulse and overspend. Lowering the limit, however, takes effect immediately.

A third party cannot directly request self-exclusion on behalf of an account holder, as account privacy and consent are important. However, if you contact us via live chat or email and explain the situation, we will do our best to help. Please encourage the person concerned to reach out themselves.

Yes, your account balance remains fully safe during a temporary break or self-exclusion. You can withdraw normally once the break ends or the self-exclusion is lifted.

Some common signs are: going beyond your set budget, repeatedly placing bets to try to recover lost money, prioritising gambling over family or work, feeling mentally unsettled when not playing, and hiding your gambling. Read the "Warning Signs" section on this page for more detail.

No. All betting and casino activity at 11tk is strictly for those aged 21 and above. If age verification fails, the account is closed entirely and funds are returned. There are no exceptions to this rule.

Responsible Gaming — Enjoy yourself, protect yourself